Bristol West Insurance
Reviews and Complaints
Policy
- Value
- Lack of responsibility
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Always ask twice to make sure changes r made
Policy questions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer150$ premium hike
Sent us a check for 275$ to cover our cancellation fee for last month, still charged us 60$ for just a single day's worth of coverage.
Our premiums then spiked to over 300$ per month. She has no accidents, and no tickets on her driving record. Their billing is terrible, (would always charge a different amount every month), and their customer service is even worse. On top of that, they have a bunch of hidden fees.
You get charged for non drivers, extra drivers, paying electronically, or via check, charged for a physical statement, and charged for a digital one. Again, they dont lump all that into one charge, and they bill weird amounts. some months we would have up to 5 different charges from them, and when you ask their customer service what they are, they don't give you a straight answer. If you are considering them for insurance, find another company.
They left me on hold for over an hour one day, and told me that i couldnt speak to them about my wife and i's policy because she was the account holder. Absolutely terrible company, and they should be ASHAMED of themselves.
- Bad customer service
- Poor communication
- Hidden fees
Preferred solution: Full refund
User's recommendation: DO NOT get a policy with them. not worth the hassle.
Cancel and refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim 500906****
I'm left to deal with a bad offer.
- Not customer oriented
Preferred solution: Let the company propose a solution
User's recommendation: I would strongly encourage other customer to deal with reputable companies with customer service and satisfaction in mind.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRoadside assistance
My car broke down need towing service
Refuse of Coverage
User's recommendation: Only get Bristol West if you are looking for the most cheap, most basic & just legal enough to be on the road.
Theives want extra payments
- All cons
- Lack communication
- Refusing to listen
User's recommendation: DO NOT GET THEM CON ARTIST
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service won't return calls ect.
- Way they treat customers
User's recommendation: Do yourself a favor go elsewhere
To add homeowners insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck verification
Preferred solution: Check have more the 180 days
Bad service
- Rates are way way too high
- Made excuses
- 9 of 10 representatives were rude and unhelpful
Preferred solution: $30.00 refund of a policy fee
User's recommendation: Run away from bristol west!
Roadside assistance
Preferred solution: Deliver product or service ordered
User's recommendation: Zero
Bad experience with claims dept.
- All cons
- Everything is wrong with this insurance company
- Way they treat customers
Preferred solution: Apology
User's recommendation: Run the other direction...HORRIBLE.
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It was in the contract you approved when you had insurance through them. Now since you're breaking it why do you not see how petty you're being?